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Product Page Elements That Answer Questions and Address Concerns

Hey there! If you're launching a new product soon, you want your product page to make it as easy as possible for visitors to learn about your item and make a quick purchase decision. That means including detailed product information, specs, photos, videos, sizing guides - anything that helps address potential customer questions and hesitations.


Let's take a look at some of the key elements to include on your product pages when introducing something new. These have worked well for our past launch posts, and I think they'll help you too.



Photos - No Surprises Here

First things first - you need great visuals of your actual product! Used strategically, photos eliminate surprises and build trust in the item customers will receive.


Include shots from multiple angles so customers understand the product's shape, structure, and scale. Get creative with backgrounds - context photos (a backpack on someone hiking, for example) help showcase real-world usage. And think about different color and style variations if applicable.


Apple does this extremely well on their product pages. For each iPhone they display numerous high-res photos from every angle imaginable on clean white backgrounds. There are also context shots using the phones in real environments. This gives us a crystal clear picture of the product.


When picking product photos, focus on ones that highlight interesting features, materials, or designs that set your item apart. Call attention to details through close-ups and macros. This shows off quality and craftsmanship.


And here's a pro tip - include some photos with props, supporting products, or accessories. This gives customers ideas for how to use your product in context. A picture of a jacket layered over a shirt, for example, suggests how they work together as an outfit.


Detailed Specifications - The Devil's in the Details

Many shoppers, especially for tech and gear, want to know the nitty gritty specs of an item. Dimensions, materials, configurations, power, compatibility - these types of product details allow customers to evaluate how well it fits their needs.


Provide comprehensive yet easy-to-scan specs - bullet points or tables work nicely. Call out the most important numbers that customers will be comparing. This data should validate claims you make elsewhere about performance and capabilities.


When I checked out the product page for the Nest Learning Thermostat, I appreciated seeing a helpful comparison chart of the different model features. It let me quickly parse which upgrade level was right for my home. The additional tech specs gave me confidence in its heating/cooling accuracy and efficiency.


Think through the details and measurements your customers will care most about. Manufacturing specs? Battery life? Dimensions? Materials? Listing this concrete data makes your product page more useful.


Videos - Bring Your Product to Life

You know the saying, a picture is worth a thousand words? Well a video is worth a million! Dynamic video content brings your product to life in a way static images alone cannot.


Videos allow you to showcase your product in action - actually demonstrating it being used for its intended purpose. This provides tangible value for the customer. Seeing a tent video that shows setup, take-down, and loading helps me better evaluate the design and livability.


If appropriate, include videos highlighting portability, scale, materials, and any innovative features that are hard to convey through photos alone. This could be how a bag's compartments and pockets are configured, for instance.


When filming, capture a mix of footage types - product rotations, user footage, screen captures, animations, etc. Think through the key aspects you want to communicate with video and storyboard shots accordingly. Short clips, compilations, and video captions help viewers quickly extract the information they need.


Beyond standard product videos, also consider tutorials, unboxing videos, and even Facebook Lives or TikToks. These further establish your brand's helpful voice around the launch.


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Sizing Guides - Take the Guesswork Out

For apparel, gear, and some other product types, sizing and fit are make-or-break purchase considerations. Visitors want to feel fully confident they are selecting the optimal size.


That's why including a detailed sizing guide is so important. This clears up uncertainty and allows customers to reference objective size charts rather than relying on guesswork.


Some tips for creating useful sizing guides:

  • Provide measurements for each size rather than just S/M/L labels. Give the exact garment measurements for chest, waist, inseam, etc.

  • List the actual product specs - don't just include generic brand sizing. Variances matter.

  • Break down women's and men's sizing separately if applicable. Unisex rarely works well.

  • For accessories, note capacities, dimensions, and compatible product sizes when relevant.

  • Use visual sizing charts, diagrams of how to take measurements, and photos of the product on models of different sizes.

The more context you can provide around interpreting the size guide, the better. FitFinder tools that recommend sizes based on height, weight, and preferences are also handy to incorporate.


Anything you can do to eliminate doubt around finding the right size will helpconversion rates. No one likes ordering multiple sizes then returning anything that doesn't fit.


FAQs - Anticipate Customer Questions

Along their journey, most customers have questions about a new product before feeling ready to purchase. By proactively addressing common questions in an FAQ section, you provide helpful answers upfront.


Review customer questions that come in through other channels - chat, phone, email, etc. Similarly, look at questions on existing product pages and Amazon listing Q&As. These give insight into topics to cover.


Some typical FAQ categories might include:

  • Sizing, fit and measurements

  • Materials and care instructions

  • Compatibility with other products

  • Comparisons to older models or competitors

  • Technological specs and requirements

  • Shipping, returns and exchanges

Phrase the questions in customer-friendly language - nothing too marketing-y. Provide clear, detailed answers to eliminate confusion.


Structured well, an FAQ section shows you've done the legwork to understand customer concerns. It demonstrates your attentiveness to the issues that give shoppers pause.


Reviews - Leverage Social Proof

Product reviews, opinions, and stories from real customers provide persuasive social validation. By spotlighting satisfied customers, reviews build trust and credibility for your new product.

Pull in relevant reviews from your brand's social media pages, website and third-party sites like Amazon and Cratejoy. Identify ones that speak to your product's benefits and quality.

For very new products without reviews yet, you could feature reviews of other items in your product line. Or reach out to loyal customers who would provide an early positive perspective.

Just make sure to comply with FTC guidelines requiring disclosure around sponsored or incentivized reviews. Maximum authenticity and transparency is key.

Along with showcasing rave reviews, also displaying some constructive critical ones lends balance and integrity. This shows you're not hiding shortcomings and are committed to improving.

Bottom line - leveraging social proof through reviews reassures visitors they can confidently purchase from your brand.


Conclusion - Bring Your Product to Life

Whew, that covers a lot of ground on optimizing product pages! To sum up:

  • Use photos and videos to vividly showcase your product and how it works in real-life.

  • Share comprehensive specs and sizing information to answer critical customer questions.

  • Craft an FAQ section that directly addresses hesitations and concerns.

  • Curate authentic reviews and feedback that provide social validation.

Following these tips will help you take the guesswork out of the purchase process. Visitors will have all their questions answered and feel ready to buy.


I hope these strategies provide a helpful starting point as you get your new product launch pages ready to go. Let me know if you have any other questions - I'm always happy to chat more! Wishing you great success with your upcoming debut.


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